Refund policy

Thank you for choosing to support slow fashion and independent design.

Exchanges & Returns

Every piece is made with intention, care, and time. Not mass-produced, not stocked, and never rushed. For this reason, we do not offer exchanges in the same way as large retail chains.

That said, your experience matters. If there is an issue with your order, such as a sizing error, damage, or receiving the wrong item, please contact us and we will work together to find a solution.

Requesting a Return

To discuss a return, please reach out via:

Responses are handled personally and may take a few days.

We encourage you to reach out before placing an order if you have any questions or doubts. Whether it’s about sizing, fit, materials, or design details. 

We are always happy to guide you. Slow fashion is a conversation, and we’re here for it.

*Arwen Paola does not cover refund shipping costs*